Order Processing

All orders are processed in the order they are received. Ordering is fast and secure through our online shopping cart and available 24 hours a day, 7 days a week. We process orders daily during weekdays and in 99% of the cases, they go out the same or next day. See Shipping below.

 

Payment Methods

We accept Visa, Master Card, American Express, and Pay Pal. 

 

Privacy of Personal Information

Our site captures all the information needed to fulfill your order online. Contact information and payment information is for The Ribbon Print Company's use only. We do retain the information so we can contact customers with announcements, special promotions and other highlights specifically related to Ribbon Print products and services. You will receive newsletters and emails from time to time containing this information. If for any reason you wish to discontinue receiving the information, you can "opt out" by clicking a link at the bottom of the newsletter. You can also "like" our Facebook Page and follow us on Twitter. Just click on the links above.

SSL Security

We take great precaution to protect your personal information.  The web site utilizes Thawte, a secure server that encrypts all data transmitted via the site. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. Therefore, we cannot guarantee or warrant the security of any information you transmit through our web site. You do so at your own risk.

 

There are things you can do, however, to protect yourself. Keep your password private and remember to log off after each session.

 

Shipping
All in-country orders are sent via UPS Ground. You will receive an email confirmation when your order has been shipped. From that point, you can track the order by logging into your account on The Ribbon Print Company site and accessing your order history. Please provide a street address as UPS does not deliver to PO Boxes.

 

Shipping and Handling fees are based on the total volume of the order as follows:

Up to $14.99 - $8.50

$15.00 - $39.99 - $9.50

$40.00 - $74.99 - $10.00

$75.00 - $99.99 - $10.50

$100.00 - $149.99 - $11.50

$150.00 - $199.99 - $13.00

$200.00 - $299.99 - $14.50

$300.00 - $499.99 - $18.00

$500.00 - $899.99 - $22.00

$900.00 - $1,499.99 - $28.00

$1,500.00 - $2,499.99 - $35.00

 

 

International Shipping - The online order will reflect the domestic shipping rates above. International orders are to be paid in US dollars and additional shipping charges, if applicable, will be added and billed separately.

Rush Shipping

We are happy to accomodate your rush orders to the extent that we can. A $10 surcharge will be applied for this service when it falls outside our normal operating deadlines. For example, if you need domestic overnight delivery and it is before the UPS pickup, you will not be charged the additional fee. But if we need to jump our system or make a special trip to the post office (for international) the fee will apply.

 

Returns

All sales of foil are final with the exception of product damaged through the delivery process. In that event, please call The Ribbon Print Company within 24 hours of receipt and we will make plans for return and replacement of the damaged product. All damaged materials must be retained. Returned products will not be accepted without prior notification.

Printers are returnable within 60 days of purchase according to the following stipulations:
1. If the machine is still new/lightly used, a refund minus 20% will be applied. This will be determined after the return and review of the machine.
2. If a machine is returned with marks and obvious heavy use, a credit will be given based on our discretion. The amount will be determined based on our projected ability to sell the used machine at a specific price due to its condition.

 

Inclusion on the Printed Ribbon Resource Page
To be included on the "Need Printed Ribbon?" referral section, a Ribbon Print customer must be in a position to supply printed ribbon to others and to have made a purchase from Ribbon Print within the last year.

Policy Changes

The Ribbon Print Company reserves the right to update or modify the policies at any time without prior notice. For this reason, we encourage you to review these policies whenever you purchase products from us or use our web site.